Privacy Policy of SocialEngineSolutions

This policy was last modified on May 25, 2018

Data protection is of a particularly high priority for the management of SocialEngineSolutions.com. When the processing of your personal data is necessary and if there is no basis for such processing, we will obtain your consent.

Processing of personal data, including your name, address, email address, or phone number will always be in line with the General Data Protection Regulation (GDPR), and in accordance with other data protection regulations applicable to SocialEngineSolutions.com.

Via this data protection declaration, we are informing the general public of the nature, scope, and purpose of the personal data we collect, use, and process. Furthermore, you are informed, by this data protection declaration, of the rights to which you are entitled. Every data subject is free to transfer personal data to us via all available means, e.g. by email or phone support.

The words ‘we’, ‘us’ in this policy, refer to ‘SocialEngineSolutions’, which is a part of “Ahead WebSoft Technologies Pvt Ltd.” group that owns the website.

Address of the controller
Controller for the purposes of the General Data Protection Regulation (GDPR) can be contacted at:

Ahead WebSoft Technologies Pvt Ltd.
Unit No. 813, Floor-8,
Tower B4, Spaze iTech Park
Sector-49, Near Haldirams,
Sohna Road,
Gurugram,
Haryana 122018
India.

Contact email: info@socialenginesolutions.com

In this Policy we will explain:

  1. Personal Data
    1. What types of information does SocialEngineSolutions collect?We collect information from you when you register on our site, place an order, files a support ticket, subscribe to our newsletter, respond to a survey or fill out a form.
      When ordering or registering on our site, as appropriate, we store your Name, email, IP address, billing information, your site’s domain for which you are purchasing our products or services – address, phone number and PayPal transaction id number (if using PayPal).
      You may, however, visit our site anonymously.
    2. How do we collect this personal information?When you perform certain actions like register on our websites, buy/order items or services on our sites, subscribe to our newsletter, submit feedback, enter a contest, fill out a survey, or send us a communication via any available option. Through sign up forms at our website and community, via recurly with invoice payment, through google analytics.
      You may be asked to provide login details to your website or hosting account (server) in the event you ordered additional services from us like product installation, logo implementation, plugins upgrade, and so on. In this case, you may or may not provide login details to your website or hosting account, but please be advised that if you refuse to provide login details to us, we won’t be able to perform the service you ordered.
    3. What personal information do we collect about you from others?Even though we’re collecting personal information directly from you, occasionally we may collect certain information about you from other sources.
      Financial and/or transaction details from payment providers (in order to process the transaction).
      Order id of your orders made on any website other than SocialEngineSolutions.com, when you purchase products developed by us from them.
    4. Why do we store such information?We store this information in order to process your order, provide product download access, support services, manage your account, send information via newsletters, and post offers of other services or products we offer.
    5. What do we use your information for?Any of the information we collect from you may be used in one of the following ways:
      1. To personalize your experience (your information helps us to better respond to your individual needs)
      2. To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
      3. To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
      4. To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
      5. To administer a contest, promotion, survey or other site feature
      6. To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

      Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

    6. How do we use personal information?
      1. Your information is used when we need to define your identity to ease processing of transactions happening on our website, for example when you purchase items from our website.
      2. Other legitimate interests may include:
        1. 2.1. providing you with services described on any of our websites;
        2. 2.2. Using the website;
        3. 2.3. verifying your identity when you sign in to our website;
        4. 2.4. providing support services via our support ticket system, email, skype, whatsapp or any other means as per your preference for resolution of any issue or dispute.
        5. 2.5. as stated in point e. vi) above, we may send periodic email for send you updates on maintenance, operational or any other information / news about our website, products and services.
          1. 2.5.1. the direct emails from our site may include upgrades of our products which you have purchased from us, changes / security updates on our website. These emails will not have unsubscribe option, so if you do not wish to receive such emails also, then please contact us at info@socialenginesolutions.com
          2. 2.5.2. newsletters may contain updates of products which are newly released, not purchased by you, or any other news. As stated in point e above, you can anytime unsubscribe from our newsletters.
        6. 2.6. checking and monitoring your actions on our websites to identify potentially fraudulent activity and to ensure compliance with the user terms that apply to the websites;
        7. 2.7. respond to your reviews, comments or queries on our websites, ask for your feedback or opinion via contests, surveys or forms;
        8. 2.8. managing legal/operational affairs which may including risk management related to content and fraud matters;
        9. 2.9. improving our products and services.
        10. 2.10. Provide training on how to best serve our customers and providing our best services to you.
      3. Where you give us consent:
        1. to provide you with marketing information relating to products and services which may be of interest to you;
        2. to modify/customize our services and websites, like advertising that appears on our website, this involves the use of cookies to provide a personalized experience.
      4. For multiple purposes required by the law.
      5. For granting court of law, law enforcement authorities, government requests or any other occasions that may relate to investigations.
    7. When we disclose your personal information?We will disclose personal information to the following recipients:
      1. companies that are in the “Ahead WebSoft Technologies Pvt Ltd.” group which are located in India;
      2. service providers who assist us in connection with the ways we use personal information (as set out above), in particular: website hosting providers; marketing and analytics services; security and fraud prevention services; payment processing services. Noting that our services providers may also transfer and access such information from other countries in which they have operations;
      3. our professional advisers (lawyers, accountants, financial advisers etc.);
      4. regulators and government authorities in connection with our compliance procedures and obligations;
      5. a purchaser or prospective purchaser of all or part of our assets or our business, and their professional advisers, in connection with the purchase;
      6. a third party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity;
      7. a third party, in order to enforce or defend our rights, or to address financial or reputational risks;
      8. a rights holder in relation to an allegation of intellectual property infringement or any other infringement; and
      9. other recipients where we are authorised or required by law to do so.
  2. Accountability & Management
    1. Where do we transfer and/or store your personal information?SocialEngineSolutions.com is based in India with our servers based in US as well as in Europe. Some of the recipients we have described above, and to whom we disclose your personal information, are based outside India in places like US. We do this on the basis of your consent to this policy. In order to protect your information, we take care where possible to work with service providers who we believe maintain an acceptable standard of data security compliance.
    2. How long do we keep your personal information?Your private information is kept on our servers as long as it is needed to provide you with our services and to be able to comply with the legal obligations.
      If you don’t want us to store your personal information you have the right to get it erased, but in this case, we’ll have to close your SocialEngineSolutions account.
      All information about deleted accounts is kept on our servers so we are able to use it for our legitimate business interests: to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and/or take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.
      Unless we are required by law to keep your Personal Data and other information for a certain amount of time, we will not ordinarily keep your information longer than is necessary, given the purpose for what that information for collected by us.
      For all the custom works, we keep the work for a maximum duration of 90 days only until we provide free support. If you need us to store your data for longer duration, please contact our support team at support@socialenginesolutions.com
    3. How do we protect your information?We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
      1. To store your information we are using secure servers.
      2. We use SSL certificate encryption to protect the data transfer.

      Make sure your information is safe and secure. We are not responsible if you try to circumvent privacy settings on our websites. In the event we give you the password to certain parts of our website you are responsible for keeping it safe. You must not share it with third parties especially comments or questions areas since these areas can be viewed by any user of our websites.
      Due to obvious reasons, we are not able to control users’ actions on our websites. This is why you need to share your information in public areas of our websites wisely, as we cannot guarantee that your information will not be viewed by unauthorized parties.
      When you choose to share your information via a third party website, you need to check the privacy policy of that website to be aware of their information management/protection practices.

    4. Marketing choices regarding your personal information.Where we have your consent to do so (e.g. if you have subscribed to one of our e-mail lists or have indicated that you are interested in receiving offers or information from us), we send you marketing communications by email about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself.
      You also have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our Sites may not work properly in your case. We also provide an option to choose to subscribe to Browser Push notifications on our site. You can adjust your cookies to unsubscribe from push notifications too. We also provide Affiliate Program and use the necessary cookies to track the affiliation.
  3. Access RightsYour personal data can be accessed via your account at socialenginesolutions.com/my-account. Clients in Europe in areas covered by the GDPR can contact us via our support channel to request a download of their personal data.
    You can update your personal info in the following ways:

    Upon request, we will remove personal data from your client account at socialenginesolutions.com/my-account.

  4. CookieWe use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
    Read more about your options in our cookie policy.
  5. Children PrivacyOur Sites are not suitable for children under the age of 16 years, so if you are under 16 we ask that you do not use our site or give us your personal information (if you are a young tech wiz, please direct your nearest responsible adult to use the Sites for you!). If you are from 16 to 18 years, you can browse the site but you’ll need the supervision of a parent or guardian to become a registered user. It’s the responsibility of parents or guardians to monitor their children’s use of our Sites.
  6. Terms and ConditionsPlease also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at https://www.socialenginesolutions.com/terms-privacy.
  7. ConsentBy using our site, you consent to our privacy policy.
    You can unsubscribe from email subscription via the “unsubscribe” links in the emails.
    You can cancel subscriptions via your dashboard, https://www.socialenginesolutions.com/my-account/subscriptions/.
    To revoke all consent or permissions for your data, please contact us.
  8. Changes to our Privacy PolicyIf we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date above and below of this policy page.
  9. How to Contact us? Our Data Protection Officer can be reached at below address and contact details:

    Ahead WebSoft Technologies Pvt Ltd.
    Unit No. 813, Floor-8,
    Tower B4, Spaze iTech Park
    Sector-49, Near Haldirams,
    Sohna Road,
    Gurugram,
    Haryana 122018
    India.

    Contact email: info@socialenginesolutions.com

Both personal information and personal data have the same meaning in the context of this Privacy Policy.

SocialEngineSolutions.com GDPR Compliance Privacy Policy – Last Updated 25 May 2018