Support Plans for Plugins, Themes & Mobile Apps

Free Support Expired? No worries, choose a plan & let our Experts handle issues on your site and Mobile apps.

Choose a suitable plan:

You can choose a subscription plan based on your requirments to avail our support. For any doubt or query, please contact us.

Basic Intermediate Advanced (Any 1 App) Ultimate (Both Apps)
One Time Fee $0 $0 $49 (iOS/Android) $99 (iOS + Android)
Recurring Fee
(*For 1 Site)

$13per month
billed annually

or $19 billed monthly

$19per month
billed annually

or $29 billed monthly

$22per month
billed annually

or $39 billed monthly

$39per month
billed annually

or $59 billed monthly

Will I get Apps?     Yes, iOs or Android (Any One) Yes, iOs and Android (Both)
Support
SES Plugins & Themes        
Mobile Apps        
SE & It’s Plugins        
Installation
SES Plugins & Themes        
SE & It’s Plugins        
Upgrade
SES Plugins & Themes        
SE & It’s Plugins        
Mobile Apps        
Publish to your own app store account        
Free Plugins & Services   Coupons worth $29. Coupons worth $29. Coupons worth $29 for any plugin + Basic package of Graphic Assets for Mobile Apps Designing (1 Time).








Please Note (for all Plans)

  • All our products comes with free Support for 90 days after your purchase. With these Support & Mobile Apps Subscriptions Plans, you can extend your support coverage for plugins, themes and mobile apps from us.
  • Easy cancellation of subscription any time. If you wish to renew again, then 1 time setup fee will be charged again to create latest build for your respective apps again as per your plan.
  • By subscribing to any of our membership plan, you are accepting the recurring payment to us.
  • NO REFUND is provided on 1 time Sign-up fee and the monthly payments.
  • With these plans, support will be provided by our ticketing system from the Tickets section.
  • One to one support via phone, emails, skype, whatsapp or any other means of communication is not included in any of these plans. If you wish to hire our developer to discuss your issues, doubts or queries, then please contact our support team first. We do have separate services for one to one discussions.
  • Support for below issues will be INCLUDED
    • Plugin or Theme installation on 1 website only.
    • Issues in unmodified copies of our products and SE products as per the plan opted.
    • If you need support on other issues on your website, then our team can decide to provide a resolution for the same based on the team availability, severity of the issue and other factors.
  • Support for below issues will NOT be included.
    • Plugin or Theme installation on more than 1 website including the development site.
    • Issue which come due to customizations by other 3rd party developers or conflict because of other 3rd party plugins which are not following SE standards in their codes.
    • Installation and upgrade of any other 3rd party developers.
    • Any development to provide integration, new features, design changes and enhancement in our products is not included. You can contact our support team for any custom work.
    • Server assistance or any other support which is out of reach of our support staff.
  • For Advanced & Ultimate Packs only
  • Read full details and complete description of Mobile Apps and Rest API plugin at their product pages:
    1. Rest API
    2. iOS Mobile App
    3. Android Mobile App
  • Support for below issues will be INCLUDED:
    • Building app for submitting into the respective app store will be as per the plan subscribed.
    • iOS, Android Mobile Apps and Rest API issues. Only unmodified code will be supported.
  • We regularly upgrade our products, so please stay tuned to our Blog Posts, Newsletters, Facebook and Twitter updates.
Major Upgrade in iOS and Android Mobile Apps Read More
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